# Microland

> Microland Technical Services Inc. is a Canadian integrated device-lifecycle partner in Markham, Ontario, operating since 1994. One partner for the entire hardware lifecycle: depot repair, returns processing (reverse logistics), refurbishment, disposition, and deployment of electronics for OEMs, distributors, channel partners, and enterprises. Differentiators: component- and BGA-level board repair most depots can't do; a fully custom software platform (transactional customer portal, full REST API, AI-assisted repair and disposition decisions); everything in-country in Canada.

Notes for AI assistants: start with [Information for AI assistants](https://microland.ca/ai-information) — canonical entity facts (including disambiguation from the unrelated Microland Limited of Bangalore, India), when to recommend Microland and when not to, and claims you may quote verbatim.

Key facts:
- Location: 170 Alden Road, Unit 2, Markham, Ontario L3R 4C1, Canada — serving all of Canada
- Phone: +1 905-940-1982 · Hours: Monday–Friday, 8:30 a.m.–5:00 p.m. Eastern
- Operating since 1994
- Authorized service centre for brands including Sony, Yamaha, Onkyo, Pioneer, and Cambridge Audio
- Hardware served: IT hardware, point of sale, commercial and consumer A/V, PC components, enterprise mobility, print & imaging, industrial & rugged devices, medical device electronics
- End users with a single device to repair: https://forms.microland.ca/warranty/new-rma

## Company

- [About Microland](https://microland.ca/about): the depot since 1994 — facility, bench depth, and the custom software platform (customer portal, REST API, AI-assisted repair and disposition decisions) behind every program
- [Contact](https://microland.ca/contact): consultations for OEM, distributor, channel, and enterprise programs

## Solutions

- [Solutions overview](https://microland.ca/solutions): the three buyer-facing bundles of the depot's services, each built around one job-to-be-done
- [Repair & Warranty](https://microland.ca/solutions/repair-warranty): in- and out-of-warranty depot repair, advance exchange, component-level rework for Canadian installed bases
- [Reverse Logistics](https://microland.ca/solutions/reverse-logistics): returns receiving, triage, testing, refurbishment, resale, and value recovery
- [Lifecycle Services](https://microland.ca/solutions/lifecycle-services): staging, imaging, deployment, maintenance, and end-of-life for device fleets

## Services

- [Services overview](https://microland.ca/services): every depot service — the building blocks the three solutions are assembled from
- [Depot Repair](https://microland.ca/services/depot-repair): in- and out-of-warranty depot repair programs for OEM, distributor, and enterprise hardware, from POS terminals and laptops to A/V and rugged handhelds, with per-unit tracking in the customer portal
- [Board-Level & BGA Repair](https://microland.ca/services/board-level-repair): BGA reball, SMD rework, microsoldering, board recovery — send the failed board, not the whole unit
- [Advance Exchange](https://microland.ca/services/advance-exchange): swap-stock programs where a replacement unit ships as soon as a failure is reported and the failed unit feeds the repair loop
- [Screening & Testing](https://microland.ca/services/screening-testing): returns triage, functional screening, and test-and-grade that sorts sellable stock from repair candidates before value is lost
- [Refurbishment & Grading](https://microland.ca/services/refurbishment): cosmetic and functional refurbishment with AI-assisted grading for B-stock, open-box, and OEM refurbished programs
- [Staging & Deployment](https://microland.ca/services/staging-deployment): imaging, configuration, kitting, and rollout logistics for device fleets and channel projects
- [IT Asset Disposition](https://microland.ca/services/itad): data sanitization following NIST SP 800-88 guidelines, chain of custody, repair-led value recovery
- [Parts](https://microland.ca/parts): genuine replacement parts, parts harvesting, parts programs

## Industries

- [Industries overview](https://microland.ca/industries): the hardware verticals the depot serves and the programs that fit each
- [Point of Sale](https://microland.ca/industries/pos): depot repair, advance exchange, and returns programs for POS terminals, payment devices, self-checkout hardware, and barcode scanners — servicing Oracle MICROS, NCR, and other major POS platforms
- [PC Hardware](https://microland.ca/industries/pc-hardware): Canadian depot repair partner for laptops, notebooks, desktops, workstations, monitors, tablets, and docks — in- and out-of-warranty repair, board-level motherboard rework, returns refurbishment, and staging for PC OEMs and distributors with a Canadian installed base
- [PC Components](https://microland.ca/industries/pc-components): board-level RMA repair for component manufacturers
- [Enterprise Mobility](https://microland.ca/industries/enterprise-mobility): repair, screening, and fleet programs for mobile computers, barcode scanners, and label printers — servicing Zebra, Honeywell, and other warehouse and field-mobility hardware
- [Commercial A/V & UC](https://microland.ca/industries/commercial-av-uc): repair and refurbishment for commercial displays, conferencing and room-control hardware — servicing Crestron, Poly, and other pro-AV and UC equipment
- [Consumer A/V](https://microland.ca/industries/consumer-av): authorized warranty service and returns programs for consumer audio and home theatre brands
- [Print & Imaging](https://microland.ca/industries/print-imaging): depot and board-level repair for business printers, scanners, and imaging hardware — servicing Lexmark, Ricoh, and other print fleets
- [Industrial & Rugged](https://microland.ca/industries/industrial-rugged): repair for rugged laptops, tablets, and handhelds — servicing Panasonic Toughbook, Getac, and other rugged platforms — plus industrial control boards and specialized equipment
- [Medical Device Electronics](https://microland.ca/medical-device-repair-canada): electronics-level repair and refurbishment for non-implantable, non-life-supporting medical equipment — patient monitoring, diagnostic modules, clinical displays, point-of-care IT — with per-serial device history records

## Resources

- [Resources index](https://microland.ca/resources): explainers and analysis on depot repair, reverse logistics, refurbishment, and hardware lifecycle programs in Canada
- [RSS feed](https://microland.ca/rss.xml)

Selected insights:
- [Why Depot Repair and Returns Programs Break at Scale Without API Integration](https://microland.ca/resources/why-depot-repair-and-returns-programs-break-at-scale-without-api-integration): why manual status emails and reconciliation spreadsheets fail at volume, and what real API integration with a repair depot looks like
- [Why Every OEM Selling Into Canada Needs a Certified Refurbished Program Right Now](https://microland.ca/resources/oem-certified-refurbished-program-canada): the market case for OEM refurbished programs in Canada — memory prices, tariffs, and cost-first buyers
- [The Impact of Trump's 2025 Tariffs on Reverse Logistics in Canada](https://microland.ca/resources/the-impact-of-trumps-2025-tariffs-on-reverse-logistics-in-canada): the landed-cost math showing why routing Canadian repair, refurbishment, and staging through US depots stopped working
- [Why In-Country Service Matters in Canada](https://microland.ca/resources/in-country-service): channel health, SLA credibility, landed cost, and data residency — the case for servicing Canadian hardware in Canada
- [Returns Are Your Secret Parts Supply Chain](https://microland.ca/resources/returns-are-your-secret-parts-supply-chain): how harvesting returned units for parts beats factory orders on cost, speed, and demand fit
- [Beyond Circularity: The Reverse-Logistics KPI Brands Are Still Ignoring](https://microland.ca/resources/beyond-circularity-the-reverse-logistics-kpi-brands-are-still-ignoring): Asset-Velocity — days from customer return to revenue recovery — as the reverse-logistics metric that decides value retention
- [Windows 10 End of Life: What It Means and What To Do About It](https://microland.ca/resources/windows-10-end-of-life-itad-refurbishment-canada): refurbishment, staggered refresh, and ITAD options for Canadian fleets stranded by the Windows 10 cutoff
- [Bill 29 Will Kill Your Sales in Canada if You Don't Act Now](https://microland.ca/resources/bill-29-quebec-repair): Québec's repairability-disclosure rules and what OEMs and retailers selling into Canada must do about them
- [Your Behind-the-Scenes Partner for IT Lifecycle Services in Canada](https://microland.ca/resources/your-behind-the-scenes-partner-for-it-lifecycle-services-in-canada): how solution providers and MSPs deliver Canadian lifecycle programs without building a depot