About Us
Who we are
For over 30 years we’ve been helping companies like yours have a respected service presence in Canada. Canadians do not like being treated as an afterthought and no technology manufacturer has succeeded in Canada without in-country service. We were founded to give consumer electronics and other technology companies a ‘hands off’ in-country service solution for their customers and partners.
At Microland, our unique competitive edge stems from our proprietary software, developed in-house to manage business operations and projects. This bespoke technology platform enables us to operate with exceptional lean efficiency, enhancing both the speed and accuracy of our work. By develop custom modules in our software for each new project we match our workflows to your processes and reducing our overhead so we can deliver premium-level services at highly competitive prices. This distinct approach not only sets us apart from our competitors but also underscores our commitment to innovation and customer satisfaction, making us a leader in technological solutions.
When Canadians learn that you are represented by Microland, they know they are in good hands.
Who we work with
OEMs
We can count some of the world’s largest Fortune 500 manufacturers among our customers for warranty repair, returns handling and deployment services
ODMs
We partner with ODMs in Taiwan and elsewhere to provide a North American service presence
Distributors
We provide In and Out of warranty service and parts distribution for the brands you carry
VARs
Staging, config, imaging and depot repair services are popular among our VAR and IT Services partners
What we do
When you think of Microland, think of the Circular Economy. As the electronics industry has grown and matured so has Microland evolved from a simple depot repair shop to a full scale Reverse Logistics and now Circular Economy partner to the world’s largest manufacturers. With our core team of highly experienced hardware engineers, repair technicians and software developers we deliver a set of highly technical and nimble services at a large scale in Canada.
For both B2C consumer electronics companies and B2B IT Services and POS services companies we provide a suite of services that cover your entire pre and post sales service needs:
Warranty Management
- Depot Repair & Return
- Advance Exchange
- Depot Exchange
- RMA Management
Returns Management
- ‘Like-New’ Refurbishment
- Warehousing & Fulfillment
- RMA Inspection & Verification
- Go/No-Go Testing
Deployment
- Staging & Configuration
- Imaging
- ITAD
- Final Assembly
- Kitting
Parts Management
- Parts Distribution
- Harvesting
- Component Level & BGA Repair