A/V Repair & Refurbishment Services in Canada
For manufacturers of high-value audio-video gear who can’t afford negative customer reviews or weeks-long cross-border delays. Whether you need amplifier repair in Canada or rapid projector repair Canada wide, our depot turns units in 5–7 days.
Even the finest amps and projectors will fail now and then—but it’s not the blown fuse that drives customers away. It’s the radio-silence, the “still waiting on parts” limbo, and the scuffed-up return that signal your brand doesn’t have its house in order. As an electronics repair depot in Canada, we help amplifier, speaker, receiver, projector and other A/V product companies offer fast, economical service to their customers. Before we show you how Microland turns that around, here’s what usually breaks down inside a typical Canadian depot.
The Process Breakdowns Your Customers Won’t Forgive
| Failure in Your Current Partner | What Your Buyer Actually Sees | Cost to Your Brand |
|---|---|---|
| Radio-silence on status updates | Customers wait days for an email or call-back. | Escalations fill your inbox; NPS tanks. |
| Manual data entry → lost RMAs | RMA forms get keyed Monday, triaged Wednesday—if they’re not misplaced. | Extra 3–4 days TAT before diagnosis even starts. |
| No parts-backorder follow-up | A $9 HDMI IC sits on a PO “request” for 3 weeks with no chase. | SLA breaches, expedited exchange costs, angry dealers. |
| Rough handling & poor packaging | Cosmetic scuffs on aesthetics-sensitive gear (speakers, projectors). | Units downgraded to B-Stock; retailers demand credits. |
| Zero audit trail | “Who touched this unit last?” Nobody knows—no pics, no timestamps. | Hard to defend warranty decisions; compliance risk. |
| Little to no automation | Techs pick jobs ad-hoc; FIFO slips; data never syncs to your CRM. | Unpredictable turnaround, hidden labour costs. |
Hidden Costs of Shipping Every Unit back to the U.S.
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Freight & brokerage – $75–$100+ per unit. Each way.
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Duties/tariffs – Pay them twice when the unit re-enters Canada.
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Time-in-transit – 10–14 days of pure dead time before triage even begins.
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Re-certification risk – Customs holds and random inspections can push you past SLA commitments.
Every week a Canadian end-user waits, churn probability rises. And warranty expenses spike because frustrated customers push for full replacements instead of repairs.
The Outcome You Actually Need
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5-to-7-day average turnaround for Canadian RMAs
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In-country spare-parts inventory to avoid back-order purgatory
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Component-level repair capability (HDMI boards, DSP boards, power amps) to keep refurb spending < 15 % of COGS
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Certified cosmetic restoration so refurbished units can be sold as “A-stock equivalent” at 90 % of list
What’s at Stake If You Keep the Status Quo
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Escalating retailer charge-backs for missed turnaround agreements
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Growing stash of B-stock you can’t sell because it never gets refurbished on time
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Warranty cost-per-unit balloons as return windows get extended to compensate for shipping
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Eroded Net Promoter Score and product-line profitability
Our Canadian Repair Framework
- FIFO intake ensures every AV receiver repair Canada job is triaged the same day it arrives.
- Board-level diagnostics – Oscilloscope, thermal imaging and audio-analyzer benches isolate root-cause in hours, not days.
- On-site reflow & micro-solder – Salvages costly DSP or HDMI boards instead of full swap-outs.
- Acoustic test chambers – Confirm THD+N and frequency response on every speaker or amplifier before close-out.
- Cosmetic re-finish & repack – Units leave as retail-ready “Certified Refurbished,” unlocking additional revenue streams.
- Daily API status pushes – Your CRM updates automatically; customers never chase for ETAs.
Result: 85 % of A/V RMAs back in the customer’s hands inside 7 business days—all without crossing the border.
Why Microland Technical Services Is the Partner Brands Trust
For three decades we’ve been the quiet Canadian extension of tier-one audio-video OEMs—Denon, Marantz, Yamaha, Polk, KEF, QSC and more. We invest in specialised test rigs, keep millions in parts on site, and obsess over metrics (average TAT last quarter: 7.5 days).
- We fix what others swap. Board-level saves you > $300 per unit.
- We answer the phone. 97 % first-ring pickup in our call queue.
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We protect your brand face. We treat your brand as if it was our own.
Stop paying for empty miles and angry customers.
Let’s keep your A/V products—and your reputation—right here in Canada.
Frequently Asked Questions
Do you service consumer or pro/commercial A/V?
At Microland, we service both Consumer A/V as well as PRO A/V devices like network amps, speakers, control systems, mixers, and more. We are the #1 provider of speaker refurbishment Canada-wide and also the #1 provider of Amplifier repair in Canada on both the Consumer and Pro sides.
Do you repair to the component level?
Yes, we repair to the component level wherever possible include BGA chip replacement.
Do you use audio analyzers for diagnostics?
Yes, we have Audio Precision (AP) devices for expert level diagnostics including charting frequency response diagrams and hunting sources of distortion.
What kind of volume can you handle?
We have the capacity and ability to handle large scale and large volume warranty and returns projects.