COVID-19 Update

by | Jul 27, 2020

Returns Management Refurbishment

This page will be updated as things change. Please check regularly for updates.


With York Region entering Stage 3 today, we are once again allowing in person drop off and pickup at our front reception. Masks or face coverings will be mandatory for any visitors until further notice.

It is mandatory to create an RMA in advance before dropping off your unit in order to minimize the time of your visit. Please click the Repair Request button to create your RMA. Include either a copy of the RMA confirmation in the box OR mark the box with the RMA #.

Microland operations have resumed at regular capacity, however please expect delays as worldwide supplies of parts and other materials is still affected by the pandemic.


Microland will remain in partial operation throughout the shutdown period ordered by the province of Ontario from 03/25/20 to 04/08/20. Microland supports the IT infrastructure of many essential services like grocery stores, banks and transportation companies.

During this time, please expect some delays in turnaround time. We will still be able to receive any items shipped to us during this time.


Some changes to Microland’s normal policies are listed below. They are in effect immediately and will be in place until further notice.

1) No Walk-In Dropoff/Pickup

Effectively immediately, Microland will no longer accept walk-in drop offs of In or Out of Warranty items for repair. All items must be shipped via courier (FedEx, UPS, Purolator, etc..) or Canada Post.

To receive an RMA and get shipping instructions, please click the Request Repair link in the top right of this page.

2) No Parts Orders

We will be temporarily suspending direct parts sales to dealers and consumers. As parts supplies become constrained, Microland will require current parts inventory for our own service requirements.

3) Delayed Receiving

Based on data from the CDC, COVID-19 can survive on cardboard for up to 24 hours. Microland may delay the processing of individual packages for 1 day as necessary.

Do you have any questions regarding our policy changes? Contact Us for more info
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