Talk to us.
A device that needs repair, or a program that needs a partner. Pick the one that fits and you're in the right place.
Most questions we get have the same answer. Yours may be here.
What does an out-of-warranty repair cost?
There is a $75 CAD diagnosis fee (plus tax) when you create the repair request. After we diagnose the unit we send you an estimate for the full repair. If you approve it, the diagnosis fee comes off the final cost.
Who pays for shipping?
In warranty: you pay shipping to us, we pay return shipping.
Out of warranty: you pay shipping both ways.
What do I need for free in-warranty service?
A copy of the bill of sale showing the purchase date, from an authorized dealer. Put it in the box with the unit, or upload it to the repair request form. You still get the item to us; we cover return shipping.
What does the warranty cover?
Manufacturing defects in electronic components. It does not cover physical damage, accidental damage, abuse, or misuse, and it does not cover inbound shipping to us.
My unit is old. Can you still repair it?
Most manufacturers keep parts for around 7 years. If we diagnose the problem but cannot repair it because parts are no longer available, the diagnosis fee is not refunded. Fill out the form below first and we will check parts availability for your model.
I'm in the GTA. Can I drop off and pick up?
Yes. After you complete the repair request form you can choose to drop off and pick up at our Markham facility instead of shipping. Our hours are listed further down this page.
How do I check on a repair I already sent in?
Use the form below and pick "Status of a repair I've already sent in." Include your reference or RMA number if you have it, which lets us find your unit fastest.