Reverse logistics in Canada: process what comes back, recover the most from it.
Returns receiving, triage, testing, refurbishment, grading, resale, and end-of-life recovery: a single Canadian pipeline that turns return streams and B-stock into value instead of write-offs.
THE JOBProcess what comes back and recover the most value from it.
From return stream to recovered value.
Everything that comes back funnels through one triage point, then routes to its highest-value exit — by rules you set, with every unit visible in the portal.
What's included
Returns receiving & triage
Every inbound unit is received, identified, and routed by rule (restock, refurb, repair, harvest, or recycle) with full traceability.
Testing & screening
Functional testing and screening that separates no-fault-found units from real failures before anyone spends repair dollars on them.
Explore 03Refurbishment & grading
Cosmetic and functional refurbishment with consistent, AI-assisted grading, so recovered stock is sellable, not just “working.”
ExploreRepackaging & kitting
Retail-ready repack, accessory kitting, and relabeling so refurbished units can re-enter the channel of your choice.
Resale channel
A Canada-only, refurbished-only direct channel that recovers value while keeping your A-stock pricing and retail relationships clean.
Value recovery & recycling
Component harvesting, disposition with data sanitization following NIST SP 800-88 guidelines, and responsible recycling for the true end of the line.
ExploreBuilt for owners of return streams
- OEMs with RMA volume and no Canadian processing point
- Distributors sitting on B-stock and open-box inventory
- Retailers whose returns pile up faster than they get dispositioned
- Brands with sustainability or circularity commitments that returns keep undermining
Common starting points
- Returns are accumulating in a 3PL that can only store them, not process them.
- B-stock is sitting on the books because there’s no clean channel to move it.
- Channel-cleanliness concerns: refurbished units leaking into A-stock channels at uncontrolled prices.
- A circularity or waste-reduction mandate arrived, and scrapping returns just became a reportable problem.
- End-of-life inventory needs value recovery, not just disposal.
Questions we get
What happens to a unit after we send you a return pallet?
Each unit is received against your manifest, identified, and triaged by rules we set together: restock as-is, refurbish, repair, harvest for parts, or recycle. You see the disposition of every unit in the portal, and you can override routing case by case.
How does resale work without damaging our retail channel?
Recovered units sell through a Canada-only, refurbished-only channel: clearly graded, clearly refurbished, never mixed with new stock. You recover value while your A-stock pricing and retail relationships stay clean. You control what’s eligible.
Can you repair returns instead of just grading them?
Yes. That’s the difference between a returns processor and a repair depot running returns. Units that fail screening flow into the same repair operation that handles our warranty programs, down to component-level rework. More units recovered, fewer written off.
What about data on returned devices?
Devices that store data are sanitized following NIST SP 800-88 media-sanitization guidelines before refurbishment or resale, with per-unit records available in your reporting.
Do you handle recycling and end-of-life?
Yes. Whatever can’t be economically recovered is responsibly recycled, with chain-of-custody documentation, so the tail end of your return stream is handled in the same pipeline as the valuable front end.